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CustomerServiceTraining.co.uk specialises in on-site,
skill-based customer service training, coaching and consulting.
Led by Donna Earl, our company has over sixteen years experience
providing customer service skills training to UK and international
clients.
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We can help your organisation achieve exceptional levels of:
- Customer service
- User-friendly tech help desk support
- Customer retention and loyalty
- Increased new and repeat sales
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- Integration of customer service throughout the organisation
- Internal customer service
- Team productivity and performance
- Leading and working with Emotional Intelligence
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More
About Our Customer Service Training
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Our CUSTOMER SERVICE TRAINING COURSES will increase customer
service staff professionalism and reduce stress. Our on-site Customer
Service Seminars tailored to your organisation will increase sales,
customer satisfaction and loyalty. Change angry customers into loyal
advocates. Staff will learn to communicate effectively whether delivering
service on the phone or in person.
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Excellence in Customer Service develops staff effectiveness
in communicating with the customer, problem solving, turning
around customer complaints, and managing emotions.
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Customer Service Skills for the Technical Professional
will assist IT professionals, engineers, technical field service
reps, and IT help desks create positive customer satisfaction
for both internal and external customers. These courses are
tailored to your organisation's requirements, whether staff
deliver tech support in the field or on the phone.
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Internal Customer
Service Seminar instills the principles of internal customer
service and activates interdepartmental support. Staff learn
to respond more effectively to internal customers and improve
workplace communication.
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Dealing with Difficult Customers trains customer service
personnel to handle difficult and abusive customers. Customer
service agents will develop advanced communication and problem
solving skills, 'emotional body armour', and proven techniques
to defuse difficult customers.
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Working with Emotional Intelligence is an on-site
seminar that will improve emotional intelligence, increase
team productivity and improve the delegates' ability to accomplish
more with others, gain cooperation, exert positive influence,
and reduce conflict.
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We have helped UK clients including Optimax, Elonex, Macro Services,
fm-24, Eagle Star International, I.I.R., Campaign for Leadership,
The Work Foundation, BT, Hopwood Hall College, Bishop Auckland College,
Oxford College consulting unit, and many others. Let us know how
we can be of help to you.
Donna Earl is also an associate and member of the training team
of The
Mouse Training Company, the premier IT training course provider
in the UK, providing training either on-site or at their fully equipped
IT training centre in London.
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All rights reserved.
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